Digitization is part of the day-to-day life of society as a whole. The digital world has changed everything: way of working, way of relating ... Companies are increasingly aware of this, so they decide to start the digital transformation process . Any time is a good time to take the step, and the sooner it is done, the better.
What
is digitizing a company?
There are those who consider that digitizing a company is simply creating a website or having a presence on social networks . But the truth is that it is a concept that goes much further, and involves all the internal processes of the company. It is about completely redesigning the business model, updating the business
culture to the digital age and redefining both the products and / or services themselves, as well as the processes, to optimize the customer experience .
The first step to
start the digital transformation of a company, regardless of its size and
sector of activity, is to analyze its strengths and weaknesses. The
company must be aware of the situation it is in, and at what point along the
way the transformation process begins. Therefore, you must carry out a
360-degree evaluation to find out how it works.
Once the starting
point is known, the digital transformation process becomes the main priority,
dedicating the resources and time necessary for its
execution.
And, finally,
changes must be guided internally so that they
are reflected externally, and thus
improve the customer experience. Today's customers are digital, so it is
important to carry out a series of technical and operational changes to give
them the best of experiences. This is essential to improve recruitment and
retention rates.
Of course,
throughout the digitization process, the involvement of the management and all
the company's employees is essential. One person must assume leadership,
and their mission is to guide the entire workforce towards a more efficient
operating model adapted to the digital age.
Advantages
of digitizing the company
It is of special
interest what are the advantages that the digitization of a company brings.
1.
Increase in productivity: one of the
main advantages of digitization in the corporate sphere is that it allows you
to streamline and optimize internal processes. Recent studies indicate
that the level of efficiency and satisfaction of employees who have added
digital tools has increased by about 40%.
2.
Adaptation to the market: if the
current market is characterized by something, it is by being in constant
change. Well, thanks to digitization, a company is able to detect
opportunities and threats much more efficiently, putting in place the necessary
mechanisms to take advantage of or combat them.
3.
Attract and retain talent: digitization
not only results in a better experience for customers, but the company is able
to attract and retain talent. Professionals in the sector are attracted to
the company, thus increasing its talent and generating an excellent reputation
in all areas.
4.
Increase in business volume : to all this
we must add that business volume is favored. Something logical considering
the great experience that clients enjoy and how motivated the best
professionals in the sector are in the organization.
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